FAQs
FoamFooty
What is FoamFooty made of?
FoamFooty is made from soft, durable foam material.
Is FoamFooty suitable for kids of all ages?
Yes! FoamFooty is perfect for kids of all ages - from toddlers just starting to kick a ball to older kids who want to practice their football skills.
Can FoamFooty be used indoors?
Absolutely! FoamFooty is specifically designed for indoor and outdoor play.
How do I care for FoamFooty?
FoamFooty is low-maintenance and easy to clean. Simply wipe it down with a damp cloth or sponge to remove dirt or marks.
Are FoamFooty balls available in different size/colours?
Yes! FoamFooty are available in 4 sizes and 7 vibrant colours, so you can choose your favourite or collect them all!
Shipping
What shipping options are available?
- Standard Shipping: Estimated delivery time is 3-5 business days.
- Expedited Shipping: Delivered within 2-3 business days.
- International Shipping: Available for most countries, with delivery times depending on the destination.
How much does shipping cost?
Shipping costs vary depending on your location, the size/weight of your order, and the shipping method chosen. You can view the shipping costs at checkout before finalising your order.
Do you offer free shipping?
Yes! We offer free standard shipping on orders over £40. Some promotions may offer free shipping with no minimum order.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can track your order by entering the tracking number on the carrier’s website (e.g., Royal Mail, Evri, Yodel, DPD, UPS).
What happens if my package is delayed?
Shipping delays can sometimes occur due to weather, customs clearance, or other unforeseen circumstances. If your order is delayed, we will notify you as soon as we receive any updates from the shipping carrier. Please allow a few extra days for delivery before contacting us.
Can I change the shipping address after placing an order?
Once an order is placed, it’s usually processed quickly. If you need to update your shipping address, please contact us immediately. While we may not be able to change it after the order has shipped, we’ll do our best to accommodate any changes.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping fees and delivery times vary based on the destination. Customers are responsible for any duties, taxes, or customs fees incurred during shipping.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy on most items. Products must be returned in their original condition, unused, and with all packaging.
How do I return an item?
To initiate a return, please visit our Returns Portal (or contact customer service if applicable). You’ll need your order number and the email used for the purchase.
Do I have to pay for return shipping?
Yes, return shipping is the responsibility of the customer unless the product is damaged, defective, or we sent the wrong item. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned item.
Can I exchange an item instead of returning it?
Yes! If you’d like to exchange an item for a different size or colour. please contact us within 30 days of receiving your order. We will process your exchange and send the replacement item once the original is returned.
How long does it take to process a return or exchange?
Once we receive your return, please allow up to 5-7 business days for processing. If you’re exchanging an item, the replacement will be shipped as soon as the original item is returned and processed.
How will I receive my refund?
Refunds are issued to the original payment method once your return is processed. It may take 5-7 business days for the refund to appear on your account, depending on your payment provider.